Trader / Client Terms & Conditions

The agreed quotation confirms the vehicle, services, specification and price. Any additional work requires prior approval and may incur additional charges.

The Trader/Client must provide accurate vehicle, ownership and contact information, and disclose any existing damage, repairs, modifications, defects or relevant previous treatments known to them.

LeisureShield will record vehicle condition, including photographs, before work begins. Pre-existing damage or unsuitable surfaces may require additional work, delay or refusal of service.

The vehicle must be available at the agreed time and location in a suitable condition for the booked service. Delays caused by access, preparation or inaccurate information may result in additional charges.

Work will use LeisureShield-approved products and procedures. Exact results may vary according to the vehicle’s age, condition, paintwork, materials and previous repairs.

The Trader/Client should remove personal belongings and valuables before the vehicle is handed over. LeisureShield is not responsible for items left in the vehicle except where liability cannot lawfully be excluded.

On completion, inspect the work and report any visible issue promptly. Digital or written sign-off confirms the work has been inspected and accepted, subject to statutory rights and the applicable warranty.

Payment is due according to the agreed quotation or invoice terms. For credit/trade accounts, agreed payment terms apply. LeisureShield may suspend further work where invoices remain overdue.

Where a warranty applies, its duration and conditions will be stated on the quotation, invoice or warranty certificate. Cover applies only to the specified product/service and is subject to manufacturer and LeisureShield warranty conditions.

Report any suspected defect, damage or warranty issue as soon as reasonably practicable, with photographs where requested. LeisureShield must have a reasonable opportunity to inspect and, where appropriate, rectify the issue before third-party repairs or costs are incurred.

LeisureShield maintains appropriate insurance for its operations. Nothing excludes or limits liability that cannot legally be excluded or limited. Subject to law, LeisureShield is not responsible for pre-existing damage, undisclosed defects or consequential losses outside its reasonable control.

Notify LeisureShield of cancellation or rescheduling as early as possible. Reasonable cancellation or attendance charges may apply where costs have already been incurred or a booked installation slot is lost.

LeisureShield may retain photographs and job records for quality control, warranty, insurance, dispute resolution and service-history purposes. Marketing use of identifiable customer/vehicle images requires appropriate permission.

Submit complaints promptly through the agreed communication channel. LeisureShield will investigate and seek to resolve genuine issues fairly and reasonably.

The Trader/Client confirms that supplied information is accurate and accepts these Terms together with the agreed quotation, service specification and applicable warranty conditions.

Nothing in these Terms affects statutory rights under applicable UK law, including consumer protection legislation, that cannot be excluded or limited by agreement.

Where an appointment is cancelled or rescheduled with less than 48 hours’ notice, or LeisureShield attends site and the vehicle is not available or ready, a 25% charge may apply to cover costs already incurred.

Quoted prices are valid for 28 days. Where material or product costs rise between quotation and job date beyond this period, LeisureShield may notify the Trader/Client of a revised price before proceeding.

Services may be carried out by an approved third-party installer engaged by LeisureShield and working to its quality standard. LeisureShield remains responsible for the quality and warranty of work under these Terms regardless of who performs it.

LeisureShield processes personal and vehicle data in accordance with UK GDPR for providing service, maintaining job and warranty records, and related administration. Records are kept as long as reasonably necessary for warranty, insurance and legal purposes. The Trader/Client may request access, correction or deletion of data, subject to legal retention obligations.

Where a job originates through a referral partner, including vehicle converters, storage facilities or dealership introducers, relevant job and payment information may be shared solely for referral verification and fee accounting.

LeisureShield is not liable for delay or failure caused by circumstances beyond reasonable control, including adverse weather, supply shortages, illness or installer unavailability. Affected appointments will be rescheduled as soon as reasonably practicable.

Any use of LeisureShield’s name, logo or “Approved” status by a Trader/Client in marketing or premises requires prior written consent and may be withdrawn at any time.